Medical Assistant Certified (CMA) - Sweetgrass Endocrinology - Roper Medical Office Building

Roper St. Francis Healthcare • Charleston, SC

2d • Onsite

About The Position

The Medical Assistant Certified is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under provider direction, the Medical Assistant contributes to completing the patient’s chief complaint by collecting information such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documenting patient and family needs; participating in care planning and implementation; and administering ordered medications within the Medical Assisting scope and state guidelines.

The position supports clinical and administrative operations at Sweetgrass Endocrinology, primarily at St. Francis Medical Office Building, Suite 300E. The role includes preparing patients for appointments, assisting with virtual health visits, maintaining accurate electronic records, supporting provider-directed inbox workflows, and performing front-desk tasks when needed. The role serves adults and geriatric patients and may involve travel to other facilities or adjusted hours as directed by the practice manager to meet patient care needs.

The work is performed in a general office environment, with possible exposure to high stress, fluctuating workloads, noise, bright lights, verbal abuse or physical altercations, hazardous substances or body fluids, infectious materials, adverse weather, and interruptions. Employees must follow universal precautions and infection-control policies and use personal protective equipment and devices. The position requires physical and sensory abilities including manual dexterity, hearing alarms and audio, reaching above the shoulder, repetitive arm and hand movements, finger dexterity, color vision, visual acuity, and depth perception.

Requirements

• Active Medical Assisting certification from an accepted organization is required: CMA (American Association of Medical Assistants), RMA (American Medical Technologists), CCMA (National Healthcareer Association), NCMA (National Center for Competency Testing), or NRCMA (National Association for Health Professionals; not accepted in South Carolina).
• If unable to obtain MA certification, Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable where permitted; it is not accepted in South Carolina.
• BLS Basic Life Support from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; it is preferred at hire and required before independent patient care at BSMH.
• High school diploma or GED is required.
• In South Carolina, completion of one of the following is required: an accredited medical assisting post-secondary program; a South Carolina Department of Education-approved career and technical education health sciences program; a military medical assisting program; a U.S. Department of Labor-approved registered apprenticeship program in medical assisting; or a health-care-employer training program aligned to a nationally accredited certification exam.
• Strong oral and written communication skills.
• Ability to collaborate with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
• Ability to meet the physical and sensory requirements of the role, including manual dexterity, hearing alarms and audio recordings, reaching above the shoulder, repetitive arm and hand movements, finger dexterity, color vision, visual acuity, and depth perception.
• Ability to exercise universal precautions, use personal protective equipment and devices, and follow infection-control policies.

Nice To Haves

• Completion of an accredited Medical Assistant post-secondary education program is preferred outside South Carolina.
• Completion of an externship or clinical lab training is preferred.
• One year of recent Medical Assisting experience is preferred.

Responsibilities

• Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient data, identify significant changes in patient condition, and report changes to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines and patient-care and operational needs.
• Show patients to examination rooms and prepare them for the physician.
• Travel to other facilities for providers or adjust hours as directed by the practice manager to meet patient-care needs.
• Maintain a clean, orderly, safe, and supportive work area, exam rooms, and equipment; ensure supplies and equipment are available and functioning properly.
• Assist with virtual health visits, including setting up the platform, pre-charting, contacting patients to prepare them, troubleshooting, and gathering chief complaints, health-maintenance information, medication reviews, and other relevant details.
• Document accurately and appropriately in electronic medical records.
• Manage electronic health record inbox messages under the provider’s verbatim instructions.
• Perform front-desk workflows as needed, including MyChart requests, registration, scheduling, phone triage, cash handling, and check-in/check-out.
• Follow up on orders, appointments, referrals, and follow-up visits; collect co-pays as needed.
• Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies.
• Record patients’ medical histories, vital statistics, and other information such as test results in medical records.
• Interview patients and obtain medical information and vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing.
• Provide authorized prescription and drug-refill information to pharmacies as directed by the provider.
• Explain treatment procedures, medications, diets, and physicians’ instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Complete skills or competency checklists for assisting physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED