Patient Services Representative - Sweetgrass Endocrinology - St. Francis Medical Office Building

Roper St. Francis Healthcare • Charleston, SC

1d • Onsite

About The Position

The Patient Services Representative is the first line of quality service to patients and the community at Sweetgrass Endocrinology. The role processes patient registration, verifies demographics and insurance information, obtains insurance cards and patient identification, schedules appointments, transcribes orders, explains financial options, and updates medical records accurately and efficiently. The representative provides excellent customer service and may occasionally be asked to cover other physician practice locations as needed; the posting also states that this position will not float to other locations.

The representative serves as the primary contact between patients and physician practices, supporting patient flow and coordinating scheduling, referrals, authorizations, payments, records, and other registration needs. The position reports to the Practice Manager/Supervisor and has no direct reports. The schedule is 8:00 a.m.–5:00 p.m. Monday through Thursday and 8:00 a.m.–2:00 p.m. Friday.

Requirements

• High school diploma or GED.
• Basic knowledge of Microsoft Office products, typing, and computer skills, including typing at 40+ words per minute.
• Basic math skills.
• Excellent communication and interpersonal skills.
• Ability to engage with staff and patients in a professional manner.
• Problem-solving skills.

Nice To Haves

• Prior experience in patient registration or healthcare.
• Knowledge of medical terminology and ICD-9 coding.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide excellent customer service.
• Answer internal and external calls, route calls, schedule patients, and enter scheduling information into the computer system accurately and promptly.
• Process patients as they arrive for appointments.
• Troubleshoot and resolve problems promptly to maintain patient flow, and immediately inform the supervisor of department or patient issues.
• Process admission paperwork and basic insurance verification; secure, complete, and verify patient demographic and insurance information during registration and correct registration errors as needed.
• Record lobby wait-time indicators.
• Calculate patient liabilities and collect and process patient payments.
• Reconcile the cash drawer at the close of the day.
• Perform charge entry for external services, such as nursing homes, as necessary.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Assist patients with online scheduling and MyChart as necessary.
• Help patients obtain referrals for follow-up services and record referrals in the referral/consults tracking tool.
• Obtain or assist with obtaining required authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
• Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional counseling or payment arrangements are needed.
• Complete accounts in revenue cycle software.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED