Scheduling Specialist - St. Francis Eastside Medical Office Building
About The Position
The Scheduling Specialist coordinates and schedules patient testing and procedures, working with physician offices, healthcare providers, and service departments to arrange appointments as soon as possible. The role obtains scheduling orders, instructs patients, enters information into the hospital computer system, and maintains daily records of scheduled patients. It also involves communicating information about provider and non-provider payers to patients, physicians, precertification, and other appropriate departments, and maintaining statistical data on scheduling volume, patient types, and procedure counts as requested. The position gathers and interprets patient data to schedule testing, surgical procedures, and any required precertification. The specialist provides hospital-approved preparation instructions, answers routine questions, and directs patients to specialty staff when needed. Responsibilities also include entering scheduling and demographic information, updating insurance details, providing preregistration forms, checking medical necessity, coordinating urgent appointments across departments or facilities, resolving scheduling discrepancies, and providing administrative support. The role requires a professional, customer-focused approach to calls.
Requirements
- High school diploma or equivalent.
- Associate degree in business, healthcare, or a related field is preferred; a combination of post-secondary education and experience may be considered in lieu of a degree.
- No licensure or certification required.
Nice To Haves
- Experience with data entry.
- Typing speed of 45–50 WPM.
- Associate degree in business, healthcare, or a related field.
Responsibilities
- Gather and interpret patient data from physician offices and/or patients to schedule testing, procedures, and required precertification.
- Provide physician office staff and patients with hospital-approved test preparation instructions, answer related questions, and refer non-routine questions to specialty staff.
- Enter patient scheduling information into the computer system and update demographic and insurance information.
- Provide preregistration forms with testing information for patient registration before testing.
- Resolve testing and procedure discrepancies and help find solutions to patient testing and scheduling problems.
- Obtain approval from the designated department contact and/or supervisor for non-routine appointment scheduling.
- Check medical necessity at the time of scheduling.
- Coordinate with departments and multiple facilities to schedule urgent and outpatient patients as soon as possible.
- Compile and prepare statistical data as requested.
- Perform other assigned duties, including filing, photocopying, and relaying data.
- Promote strong customer focus and handle calls professionally.
Benefits
- Competitive pay, incentives, and referral bonuses.
- 403(b) with employer contributions when eligible.
- Medical, dental, vision, and prescription coverage.
- HSA/FSA options and life insurance.
- Mental health resources and discounts.
- Paid time off, parental and FMLA leave.
- Short- and long-term disability.
- Backup care for children and elders.
- Tuition assistance, professional development, and continuing education support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
