Case Management Assistant - St. Francis Eastside

Bon Secours Mercy Health • Greenville, SC

23h

About The Position

The Care Management Assistant works closely with care management staff, assisting with everyday duties. The role requires a passion for working with people and strong interpersonal skills, as the assistant works closely with individuals in a variety of difficult situations. The assistant supports care managers and social workers with notifications, office tasks, discharge planning arrangements, and community resource information. Duties are performed under the direction and supervision of the care manager where specified.

Requirements

• High school diploma or GED.
• BLS Basic Life Support certification from the American Heart Association.
• Skills in care management, patient care, patient observation, discharge planning, and mail management.
• Verbal and written communication, attention to detail, critical thinking, communication with family members, active listening, organization, task management, time management, teamwork, relationship building, and interpersonal skills.

Nice To Haves

• Some college.
• Previous healthcare experience with patient discharge planning procedures.

Responsibilities

• Assist with issuing Medicare Important Message letters after communicating and prioritizing with Care Management staff.
• Deliver and explain observation status notifications to patients in observation status 24–36 hours after admission, after communicating and prioritizing with Care Management staff.
• Collaborate with Care Managers and Social Workers and assist with faxing, mail management, retrieving phone messages, and other office tasks.
• Provide Care Managers and Social Workers with updates on approvals and denials as information is received or requested from Ensemble.
• Assist with non-complex arrangements related to discharge planning and transitions under the direction and supervision of the care manager.
• Help keep community resource manuals up to date.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED