Case Management Assistant - St. Francis Downtown

Bon Secours Health System • Greenville, SC

22h

About The Position

The Care Management Assistant works closely with care management staff and assists with their day-to-day duties. The position calls for strong people skills and a passion for working with people, including individuals in a variety of difficult situations. The assistant supports communication, administrative work, discharge planning, and care transitions under the direction and supervision of a care manager.

Requirements

• High school diploma or GED.
• BLS Basic Life Support certification from the American Heart Association.
• Skills in care management, caring for patients, patient observation, discharge planning, and mail management.
• Verbal and written communication, attention to detail, critical thinking, communication with family members, active listening, organization, task management, time management, teamwork, relationship building, and interpersonal skills.

Nice To Haves

• Some college.
• Previous healthcare experience with patient discharge planning procedures.

Responsibilities

• Assist with issuing Medicare Important Message letters after communicating and prioritizing with Care Management staff.
• Deliver and explain observation-status notifications to patients in observation status between 24 and 36 hours after admission, following communication and prioritization with Care Management staff.
• Collaborate with Care Managers and Social Workers.
• Assist with faxing, mail management, retrieving phone messages, and other office tasks.
• Provide Care Managers and Social Workers with updates on approvals and denials as information is received or requested from Ensemble.
• Assist with non-complex discharge-planning and transition arrangements under the direction and supervision of the care manager.
• Help keep community resource manuals up to date.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED