Protective Services Officer Unarmed - St. Francis Eastside

Bon Secours Mercy Health • Greenville, SC

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About The Position

The Protective Services Officer provides internal and external safety and security functions to support the general safety of Bon Secours facilities, including participating in investigations and detentions when warranted. Officers are assigned to an area and respond to radio and telephone calls for routine or emergency assistance. The position is based at St. Francis Eastside and has scheduled weekly hours of 40, with a days/evenings work shift.

The officer protects patients, visitors, and employees through escorts, patrols, and mitigation of environmental safety hazards. The role includes deterring criminal activity, enforcing facility policies, monitoring closed-circuit television, intervening in confrontations as appropriate, and documenting duties and incidents.

A high school diploma or GED and a valid driver’s license are required. The employee must obtain BLS certification within six months of hire, meet applicable South Carolina Law Enforcement Division licensure requirements within six months, complete TASER certification within 60 days, and complete Non-Violent Crisis Intervention Training within six months. One to two years of security, law enforcement, or military experience and a vocational or technical degree are preferred.

Bon Secours describes itself as a faith-based, patient-focused organization committed to compassion, human dignity, integrity, service, and stewardship. Benefits may vary by market and employment status.

Requirements

• High school diploma or GED.
• Valid driver’s license.
• Obtain BLS Basic Life Support certification from the American Heart Association within six months of hire.
• Meet South Carolina Law Enforcement Division licensure requirements within six months of hire, as specified for the position.
• Complete TASER Training certification within 60 days and maintain it thereafter, in accordance with SLED guidelines.
• Complete Non-Violent Crisis Intervention Training within six months of hire.
• Basic skills using Microsoft Word.
• Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment, such as batons, handcuffs, body-worn cameras, and soft restraints, consistent with healthcare regulations and organizational policies.
• Technical skills in radio communication, report writing, surveillance systems, and access control software, including accurate incident documentation and coordination with clinical teams and law enforcement.
• Effective communication, active listening, empathy, and conflict resolution.

Nice To Haves

• Vocational or technical degree.
• One to two years of security, law enforcement, or military experience.

Responsibilities

• Protect patients, visitors, and employees by providing escorts, patrolling grounds, and mitigating environmental safety hazards.
• Deter criminal activity through routine patrols of hospital property, including parking lots and decks.
• Enforce policies, including parking regulations, visitation policies, drug enforcement, and tobacco-free/smoking policies.
• Monitor hospital activity on closed-circuit television for situations that may require protective services involvement.
• Intervene in patient, visitor, and staff confrontations as appropriate.
• Document duties performed, including daily activity logs and incident reports.
• Respond to radio and telephone calls for routine and emergency assistance.
• Participate in investigations and detentions when warranted.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED