Medical Assistant Certified (CMA) - Sweetgrass Endocrinology - Roper Medical Office Building

Roper St. Francis Healthcare • Charleston, SC

1d • Onsite

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides direct and/or indirect patient care within the scope of practice and in accordance with quality standards. Under provider direction, the assistant collects and documents patient information, including vital signs and chief complaints; helps plan and implement care; and administers ordered medications in accordance with Medical Assisting scope and state guidelines. The position serves adult and geriatric patients in a general office environment, primarily at St. Francis Medical Office Building, Suite 300E. The schedule is 8:00 a.m.–5:00 p.m. Monday through Thursday and 8:00 a.m.–2:00 p.m. Friday, on the day shift. The role may involve travel to other facilities or adjusted hours as directed by the practice manager to meet patient-care needs.

The role also supports virtual visits, electronic health records, front-desk workflows, referrals, laboratory and diagnostic testing, and safe upkeep of clinical spaces and equipment. The position requires active Medical Assisting certification and a high school diploma or GED. South Carolina-specific education requirements apply. The work environment may include periods of high stress, fluctuating workloads, interruptions, exposure to infectious materials and other listed hazards, and prolonged periods working alone. Physical demands include manual dexterity, reaching, repetitive arm and hand movements, and periods of sitting, walking, and standing.

Requirements

• Active Medical Assisting certification from an accepted certifying organization is required: CMA, RMA, CCMA, NCMA, or NRCMA. NRCMA certification through NAHP is not accepted in South Carolina.
• High school diploma or GED is required.
• In South Carolina, completion of one of the specified qualifying Medical Assisting education or training programs is required: an accredited post-secondary Medical Assistant program; an approved Career and Technical Education health sciences program; a military Medical Assisting program; a U.S. Department of Labor-approved Registered Apprenticeship program; or an employer-delivered training program aligned to a nationally accredited certification exam.
• BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; it is preferred at hire and required before independent patient care at BSMH.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
• Ability to exercise universal precautions and use personal protective equipment and devices, and to learn infection-control policies.

Nice To Haves

• Completion of an accredited Medical Assistant post-secondary education program is preferred in all states except South Carolina.
• Completion of an externship or clinical laboratory training is preferred.
• One year of recent Medical Assisting experience is preferred.
• Assessment-Based Recognition in Order Entry (ABR-OE) may be accepted if the incumbent cannot obtain MA certification; it is not accepted in South Carolina.
• BLS certification is preferred at hire at BSMH.

Responsibilities

• Understand and follow the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient data and identify significant changes in patient condition, reporting them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in interactions with internal and external customers.
• Maintain clinical and administrative skills in accordance with departmental competency guidelines.
• Escort patients to examination rooms and prepare them for the physician.
• Travel to other facilities or adjust hours as directed by the practice manager to meet patient-care needs.
• Maintain clean, orderly, safe work areas and exam rooms, and ensure supplies and equipment are available and functioning properly.
• Assist with virtual health visits, including setting up the platform, pre-charting, contacting patients, troubleshooting, obtaining chief complaints and health-maintenance information, and reviewing medications and other patient details.
• Accurately and appropriately document in electronic medical records.
• Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
• Perform front-desk workflows as needed, including MyChart requests, registration, scheduling, phone triage, cash handling, and check-in/check-out.
• Follow up on orders, appointments, referrals, and follow-up visits, and collect co-pays as needed.
• Order supplies, track referrals, labs and diagnostic tests, and dispose of contaminated supplies.
• Record medical histories, vital statistics, test results, and other information in medical records.
• Interview patients and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect and prepare blood, tissue, or other laboratory specimens for testing.
• Provide authorized prescription and drug-refill information to pharmacies as directed by the provider.
• Explain treatment procedures, medications, diets, or physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms.
• Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED