Resource Patient Services Representative Associate

Corewell Health • Hastings, MI

10d • Onsite

About The Position

Provides clerical support to assist in delivering quality health care services. Serves as a concierge by greeting and communicating with patients and visitors, including collecting payments and co-payments. Performs clerical duties such as answering telephone and switchboard calls, scheduling routine patient appointments, ordering supplies, generating no-show and recall letters, processing and sorting mail, and producing end-of-day reports. May document patient phone calls in the EHR for routing or resolution.

Performs patient registration and check-in by confirming demographic and insurance information and assisting with kiosk registration. At check-out, schedules follow-up appointments or confirms future appointments. Maintains patient medical records according to standards and uploads Right Fax documents into EPIC; performs basic EMR/EHR scanning. Participates in safety initiatives and risk-mitigation measures, and completes position- and unit-related safety competencies and requirements on time. Performs other duties as assigned.

Requirements

• High school diploma or equivalent.

Responsibilities

• Greet and communicate with patients and visitors, including collecting payments and co-payments.
• Answer telephone and switchboard calls; schedule routine patient appointments; order supplies; generate no-show and recall letters; process and sort mail; and produce end-of-day reports.
• Document patient phone calls in the EHR for call routing or resolution when needed.
• Register and check in patients by confirming demographic and insurance information and assisting with kiosk registration.
• Check out patients by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards; upload Right Fax documents into EPIC; and perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigation measures, and complete required safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package
• On-demand pay program powered by Payactiv
• Discounts directory
• Optional identity theft protection
• Optional home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED