Resource Patient Services Representative Associate

Corewell Health • Reed City, MI

11d • Onsite

About The Position

Provides clerical support to assist in delivering quality health care services. The position serves as a concierge for patients and visitors and performs a range of clerical, registration, scheduling, and medical-record tasks. The role is casual and part-time, with variable hours between 7:00 a.m. and 7:00 p.m., Monday through Friday, and no weekends.

Requirements

• High school diploma or equivalent.

Responsibilities

• Greet and communicate with patients and visitors, including collecting payments and co-payments.
• Answer telephone and switchboard calls.
• Schedule routine patient appointments.
• Order supplies.
• Generate no-show and recall letters.
• Process and sort mail and produce end-of-day reports.
• Document patient phone calls in the EHR when needed for call routing or resolution.
• Register and check in patients, confirm demographic and insurance information, and assist with kiosk registration.
• Check out patients by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards.
• Upload Right Fax documents into EPIC and perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk mitigation, and complete required position- and unit-related safety competencies on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED