Patient Services Representative Associate Resource

Corewell Health • Grand Rapids, MI

3d • Onsite

About The Position

Provides clerical support to assist in delivering quality health care services. Serves as a concierge for patients and visitors, performs scheduling, telephone and switchboard duties, processes payments and co-payments, and supports patient registration, check-in, and check-out. Maintains patient records and performs basic electronic medical record scanning and document uploads. The role is a casual, part-time position with hours scheduled between 7:00 a.m. and 6:00 p.m., Monday through Friday, with no weekends.

Requirements

• High school diploma or equivalent.

Responsibilities

• Greet and communicate with patients and visitors, including collecting payments and co-payments.
• Answer telephone and switchboard calls.
• Schedule routine patient appointments.
• Order supplies.
• Generate no-show and recall letters.
• Process and sort mail and produce end-of-day reports.
• Document patient phone calls in the EHR when needed for call routing or resolution.
• Register and check in patients by confirming demographic and insurance information and assisting with kiosk registration.
• Check out patients by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards and upload Right Fax documents into EPIC.
• Perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigation measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package
• On-demand pay program powered by Payactiv
• Discounts directory
• Optional identity theft protection
• Optional home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED