Resource Patient Services Representative Associate

Corewell Health • Hastings, MI

9d • Onsite

About The Position

Provides clerical support to assist in delivering quality health care services. The associate serves as a concierge for patients and visitors, performs reception and scheduling functions, supports patient registration and checkout, and maintains patient medical records. This is a casual, part-time resource-pool position with variable hours between 7:00 a.m. and 6:00 p.m., Monday through Friday, with no weekends.

Requirements

• High school diploma or equivalent.

Responsibilities

• Greet and communicate with patients and visitors, including collecting payments and co-payments.
• Answer telephone and switchboard calls.
• Schedule routine patient appointments.
• Order supplies.
• Generate no-show and recall letters.
• Process and sort mail and produce end-of-day reports.
• Document patient phone calls in the EHR when needed for call routing or resolution.
• Register and check in patients, confirm demographic and insurance information, and assist with kiosk registration.
• Check out patients by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards and upload Right Fax documents into EPIC.
• Perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigation measures, and complete required position- and unit-related safety competencies on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package.
• On-demand pay program powered by Payactiv.
• Discounts directory.
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED