Resource Patient Services Representative Associate

Corewell Health • Reed City, MI

10d • Onsite

About The Position

Provides clerical support to assist in delivering quality health care services. Serves as a concierge for patients and visitors, performs clerical and registration tasks, supports appointment scheduling and patient records management, and participates in safety initiatives. This is a casual, part-time position with variable hours between 7:00 a.m. and 7:00 p.m., Monday through Friday, with no weekends.

Requirements

• High school diploma or equivalent.

Responsibilities

• Greet and communicate with patients and visitors, including collecting payments and co-payments.
• Answer telephone and switchboard calls; schedule routine patient appointments; order supplies; generate no-show and recall letters; process and sort mail; and produce end-of-day reports.
• Document patient phone calls in the EHR when needed for call routing or resolution.
• Register and check in patients, confirm demographic and insurance information, and assist patients with kiosk registration.
• Check patients out by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards and upload Right Fax documents into EPIC.
• Perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigation measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package, subject to eligibility based on employment type and status.
• On-demand pay program powered by Payactiv.
• Discounts directory for restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED