Patient Services Representative Associate Resource

Corewell Health • Grand Rapids, MI

4d • Onsite

About The Position

Provides clerical support to assist in delivering quality health care services. Serves as a concierge by greeting and communicating with patients and visitors, including collecting payments and co-payments. Performs front-desk and clerical duties such as answering telephone and switchboard calls, scheduling routine appointments, ordering supplies, generating no-show and recall letters, processing and sorting mail, and producing end-of-day reports. May document patient phone calls in the EHR for routing or resolution.

Performs patient registration and check-in, confirms demographic and insurance information, and assists with kiosk registration. Completes patient check-out by scheduling follow-up appointments or confirming future appointments. Maintains patient medical records according to standards and uploads Right Fax documents into EPIC, including basic EMR/EHR scanning. Participates in safety initiatives and risk-mitigation measures, completes required position- and unit-related safety competencies on time, and performs other duties as assigned.

This is a casual, part-time resource-pool position at the Musculoskeletal Center in Grand Rapids. Hours are between 7:00 a.m. and 6:00 p.m., Monday through Friday, with no weekends.

Requirements

• High school diploma or equivalent.

Responsibilities

• Greet and communicate with patients and visitors, collect payments and co-payments, and provide concierge support.
• Answer telephone and switchboard calls; schedule routine patient appointments; order supplies; generate no-show and recall letters; process and sort mail; and produce end-of-day reports.
• Document patient phone calls in the EHR when needed for call routing or resolution.
• Register and check in patients, confirm demographic and insurance information, and assist with kiosk registration.
• Check patients out by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards; upload Right Fax documents into EPIC; and perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigation measures and complete required position- and unit-related safety competencies on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package, with eligibility determined by employment type and status.
• On-demand pay program powered by Payactiv.
• Discounts directory for restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection and home and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED