Patient Services Representative

Cayuga Medical Center•Ithaca, MI

27d•$19 - $23•Onsite

About The Position

Cayuga Health is hiring a Patient Services Representative for its Emergency Department at Cayuga Medical Center in Ithaca, New York. The role requires strong organizational skills and the ability to respond effectively to new situations in a professional medical environment. The representative supports patient intake and registration, payment processing, telephone communications, admissions, discharges, transfers, and other customer service and clerical needs. The schedule requires flexibility across shifts that may fall between 7 AM and 11 PM. Typical shifts are 6:45 AM–3 PM, 6:45 AM–7 PM, 10:45 AM–7 PM, 10:45 AM–11 PM, and 2:45 PM–11 PM. The weekly structure is two 8-hour shifts and two 12-hour shifts, with three days off. The role includes rotating holidays and every other weekend, though weekday-only shifts may be possible if per diem staff cover weekend days. No travel is expected.

Requirements

High school diploma or equivalent.
Professional manner and appearance.
Strong interpersonal and communication skills.
Meticulous attention to detail.
Ability to work independently.
Flexibility to work the specified shift times.

Nice To Haves

Proficiency in Microsoft Office Suite, including Word and Outlook.
Knowledge of medical terms and practices.

Responsibilities

Greet and check in patients, and verify or update patient demographic information.
Assist patients with completing consent forms.
Receive and process cash and credit card payments for medical services.
Initiate calls and pages, and triage phone calls.
Assist with admissions, discharges, and transfers.
Perform other customer service or clerical duties.