Patient Transportation Representative
About The Position
The Patient Transportation Representative provides transportation services for members, driving them to and from health service centers. The role is field-based and may require up to 100% travel within assigned regions in Puerto Rico; the ideal candidate lives in the North, Metro, or Northeast region. Associates may occasionally attend office meetings or training and must be within reasonable commuting distance of the posting location unless an accommodation is granted. The position works an eight-hour shift Monday through Friday within operating hours of 6:00 a.m. to 11:00 p.m. Alternate Saturdays may be required. Additional hours, including weekends or holidays, may be needed based on operational needs. The role involves driving long distances more than three days per week and requires independent work, punctuality, attention to detail, empathy, and strong communication and customer service skills.
Requirements
- Authorization for Medical Care certification issued by the Bureau of Transportation and Other Public Services.
- Category 4 Driver's License (Chauffeur’s license) in good standing.
- Certificate of Law 300.
- Current National CPR Foundation Cardiopulmonary Resuscitation (CPR) certification, or obtain it within 15 days of hire.
- Ability to work independently, be punctual, and demonstrate attention to detail, empathy, communication, and customer service skills.
- Ability to drive long distances more than three days a week.
Nice To Haves
- High school diploma or GED.
- Associate degree in an area related to health.
- One year of related customer service experience.
- Experience working with the geriatric population.
- Experience handling electronic equipment such as mobile phones and applications.
Responsibilities
- Drive members or patients to and from their health service centers.
- Contact the affiliate to confirm the coordinated service.
- Contact members to report being near the pickup location.
- Follow up on provided services and update service statuses in the platform to support monitoring, compliance, and service quality.
Benefits
- Merit increases
- Paid holidays
- Paid time off
- Incentive bonus programs, unless covered by a collective bargaining agreement
- Medical benefits
- Dental benefits
- Vision benefits
- Short- and long-term disability benefits
- 401(k) with company match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
