Patient Representative Jobs

About The Position

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers, customers, or patients.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by telephone or in person.
• Respond to requests for appointments and information about tests and procedures, bills and charges, referrals, and other matters.
• Enter patient and payer billing information at the time of service and accurately follow up on missing information.
• Maintain practice and medical group standards for accurate and timely medical records.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Potential premium pay, incentive pay for select positions, and annual performance-based increases.