Patient Access Representative II - Full Time, Days (Culver City) - 10317

Southern California Hospitals • Culver City, CA

4d • $25 - $33

About The Position

The Patient Access Representative II arranges efficient and orderly admissions for inpatients and outpatients, collects accurate patient information, and informs patients about hospital policies and procedures. The role registers patients, completes admission documentation, verifies records and insurance information, supports billing and pre-certification requirements, and operates the hospital’s PBX and paging systems. The representative also helps maintain a safe environment and protects confidential information.

Requirements

• Two years of admitting office and/or PBX operator experience.
• High school diploma or GED.
• Basic understanding of medical terminology.
• Excellent written and verbal communication skills in English.
• Strong time-management skills.
• Ability to multitask and maintain a work pace appropriate to the workload.
• Computer literacy and proficiency.
• Customer-service skills appropriate to the job.
• Hospital Fire and Life Safety Card within 30 days of hire date for Hollywood and Van Nuys locations only.

Nice To Haves

• Bilingual skills to communicate effectively with patients and families.

Responsibilities

• Register patients according to department procedures and accurately complete all required admission and consent forms.
• Verify medical-record status through the Master Patient Index before entering patient information into Optimum; accurately enter patient details, including name and chief complaint.
• Prepare patients’ financial folders and distribute copies to appropriate departments.
• Ensure accounts are billable and pre-certification requirements are met when necessary.
• Contact physician offices for required pre-admission information and confirm that patients have authorization for scheduled procedures.
• Explain hospital payment policies, collect payments, and issue receipts.
• Request and copy identification and insurance cards, verify insurance coverage and eligibility, and ensure each patient receives an identification bracelet.
• Operate the PBX, answer incoming calls, and professionally transfer calls to the appropriate department or patient room.
• Use overhead and other hospital paging systems as required, including announcing and reporting emergency codes.
• Ensure physicians are authorized to admit patients and refer physicians on the delinquency list to the hospital administrator or designee.
• Help provide a safe environment for patients, visitors, and others.
• Maintain confidentiality of patients, families, employees, and visitors.

Benefits

• $2,000 sign-on bonus for eligible candidates. Eligibility requires one or more years of experience; current Alta Hospital employees are not eligible, and former Alta Hospital employees may not be eligible. The program applies only to full-time positions, with payments made in increments over six months to active employees in good standing.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED