Patient Access Representative II - Part Time, Evenings/Mid (Culver City) - 10317

Southern California Hospitals•Culver City, CA

4d•$25 - $33•Onsite

About The Position

The Patient Access Representative II arranges efficient and orderly admission of inpatients and outpatients, collects accurate patient information, and informs patients of hospital policies and procedures. The role registers patients, completes admission documentation, verifies medical record and insurance information, and supports billing and authorization requirements. It also operates the hospital phone system, handles calls and paging, and helps maintain a safe and confidential environment for patients, visitors, and staff.

Requirements

Two years of admitting office and/or PBX operator experience.
High school diploma or GED.
Basic understanding of medical terminology.
Excellent written and verbal communication skills in English.
Strong time management skills.
Ability to multitask and maintain a work pace appropriate to the workload.
Computer literacy and proficiency.
Customer service skills appropriate to the job.
Hospital Fire and Life Safety Card within 30 days of hire date for Hollywood and Van Nuys locations only.

Nice To Haves

Bilingual skills to communicate effectively with patients and families.

Responsibilities

Register patients according to department procedures and complete required admission and consent forms accurately.
Verify medical record status using the Master Patient Index before entering patient information into Optimum; accurately enter patient details, including name and chief complaint.
Prepare patients’ financial folders and distribute copies to appropriate departments.
Ensure accounts are billable and pre-certification requirements are met when necessary.
Contact physician offices to obtain required pre-admission information and verify that scheduled procedures have required authorization.
Explain hospital payment policies, collect payments, issue receipts, and obtain copies of patient identification and insurance cards.
Verify insurance coverage and eligibility and ensure each patient receives an identification bracelet upon admission.
Operate the PBX, answer incoming calls, and transfer calls to the appropriate department or patient room professionally.
Perform overhead and other hospital-system paging when required, including announcing and reporting emergency codes.
Ensure physicians are authorized to admit patients and refer physicians on the delinquency list to the hospital administrator or designee.
Help provide a safe environment for patients, visitors, and others.
Maintain confidentiality of patients, families, employees, and visitors.