Patient Access Representative I - Full Time, Days (Culver City) - 10316

Southern California Hospitals • Culver City, CA

4d • $24 - $32

About The Position

The Patient Access Representative I arranges efficient and orderly admission of inpatients and outpatients, collects accurate patient information, and ensures patients understand hospital policies and procedures. The role registers patients, completes admission documentation, verifies medical record information and insurance eligibility, supports billing and authorization requirements, and handles payments and receipts. It also operates the hospital PBX, routes incoming calls, and makes overhead or other system announcements, including emergency codes when required. The representative helps maintain a safe environment and protects the confidentiality of patients, families, employees, and visitors.

Requirements

• High school diploma or GED.
• One year of previous experience in a customer service role.
• Basic understanding of medical terminology.
• Excellent written and verbal communication skills in English.
• Strong time management skills.
• Ability to multitask and maintain a work pace appropriate to the workload.
• Excellent customer service skills appropriate to the job.
• Computer literacy and proficiency.
• Hospital Fire and Life Safety Card within 30 days of hire date; specified for Hollywood and Van Nuys only.

Nice To Haves

• Previous healthcare experience.
• One year of admitting office and/or PBX operator experience.
• Bilingual skills to communicate effectively with patients and families.

Responsibilities

• Register patients according to department procedures and accurately complete required admission and consent forms.
• Verify medical record status through the Master Patient Index before entering patient information into Optimum; accurately record the patient's name, chief complaint, and other information.
• Prepare patients' financial folders and distribute copies to appropriate departments.
• Ensure accounts are billable and pre-certification requirements are met when necessary.
• Contact physicians' offices to obtain required pre-admission information and ensure patients have authorization for scheduled procedures.
• Explain hospital payment policies, collect payments, and issue receipts.
• Request and copy identification and insurance cards, including both sides; verify insurance coverage and eligibility.
• Ensure each patient receives an identification bracelet upon admission.
• Operate the PBX, answer incoming calls, and professionally transfer calls to the appropriate department or patient room.
• Use overhead and other hospital systems for paging when required, including announcements and reporting of hospital emergency codes.
• Ensure physicians are authorized to admit patients and refer physicians on the delinquency list to the hospital administrator or designee.
• Help provide a safe environment for patients, visitors, and others, and maintain confidentiality.

Benefits

• $2,000 sign-on bonus for eligible full-time hires with one or more years of experience. Current Alta Hospital employees are not eligible; former employees may not be eligible. Bonus payments are made in increments over six months to active employees in good standing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED