Patient Access Representative l - Per Diem, Variable (Culver City) - 10316

Southern California Hospitals•Culver City, CA

4d•$25 - $25

About The Position

The Patient Access Representative I arranges efficient and orderly admissions for inpatient and outpatient services, collects accurate patient information, and ensures patients understand hospital policies and procedures. The role includes patient registration and admission documentation, insurance and authorization verification, payment collection, incoming-call handling, paging, and maintaining a safe and confidential environment.

Requirements

High school diploma or GED.
One year of previous experience in a customer service role.
Basic understanding of medical terminology.
Excellent written and verbal communication skills in English.
Strong time management skills.
Ability to multitask and maintain a work pace appropriate to workload.
Excellent customer service skills appropriate to the job.
Computer literacy and proficiency.
Hospital Fire and Life Safety Card within 30 days of hire, for Hollywood and Van Nuys locations only.

Nice To Haves

Previous healthcare experience.
One year of admitting office and/or PBX operator experience.
Bilingual skills to communicate effectively with patients and families.

Responsibilities

Register patients according to department procedures and complete required admission and consent forms accurately and thoroughly.
Verify medical record status using the Master Patient Index before entering patient information into Optimum; accurately enter patient name, chief complaint, and other information.
Prepare patient financial folders and distribute copies to appropriate departments.
Ensure accounts are billable and pre-certification requirements are met when necessary; contact physicians’ offices for required pre-admission information.
Ensure patients have authorization for scheduled procedures.
Explain hospital payment policies, collect payments, and issue receipts.
Request and copy identification and insurance cards, verify insurance coverage and eligibility, and ensure each patient receives an identification bracelet upon admission.
Operate the PBX, answer incoming calls professionally, and transfer calls to the appropriate department or patient room.
Perform overhead and other-system paging as required, including announcing and reporting hospital emergency codes.
Ensure physicians are authorized to admit patients and refer physicians on the delinquency list to the hospital administrator or designee.
Help provide a safe environment for patients, visitors, and others.
Maintain confidentiality of patients, families, employees, and visitors.