Patient Access Representative l - Per Diem, Variable (Culver City) - 10316

Southern California Hospitals•Culver City, CA

4d•$25 - $25•Onsite

About The Position

The Patient Access Representative I arranges efficient and orderly admission of inpatients and outpatients, collects accurate patient information, and informs patients about hospital policies and procedures. The position registers patients, completes admission documentation, verifies medical records and insurance, coordinates required authorizations, handles payments, and provides phone and paging services. It also supports a safe environment and maintains confidentiality.

Requirements

High school diploma or GED.
One year of previous experience in a customer service role.
Basic understanding of medical terminology.
Excellent written and verbal communication skills in English.
Strong time-management skills.
Ability to multitask and maintain a work pace appropriate to the workload.
Excellent customer service skills appropriate to the job.
Computer literacy and proficiency.
Hospital Fire and Life Safety Card within 30 days of hire date for Hollywood and Van Nuys locations only.

Nice To Haves

Previous healthcare experience.
One year of admitting office and/or PBX operator experience.
Bilingual skills to communicate effectively with patients and families.

Responsibilities

Register patients according to department procedures and accurately complete admission and consent forms.
Verify medical record status using the Master Patient Index before entering patient information into Optimum; accurately enter the patient’s name, chief complaint, and other information.
Prepare patient financial folders and distribute copies to appropriate departments.
Ensure accounts are billable and pre-certification requirements are met when necessary.
Contact physician offices for required pre-admission information and ensure patients have authorization for scheduled procedures.
Explain hospital payment policies, collect payments, and issue receipts.
Request and copy identification and insurance cards, verify insurance coverage and eligibility, and ensure each patient receives an identification bracelet upon admission.
Operate the PBX, answer incoming calls, and transfer calls to the appropriate department or patient room professionally.
Perform overhead and other hospital-system paging when required, including announcing and reporting emergency codes.
Ensure physicians are authorized to admit patients and refer physicians on the delinquency list to the hospital administrator or designee.
Provide a safe environment for patients, visitors, and others.
Maintain confidentiality of patients, families, employees, and visitors.