Patient Access Representative II - Full Time, Variable (Norwalk) - 10317

Los Angeles Community Hospitals • Norwalk, CA

12d • $21 - $29

About The Position

The Patient Access Representative II arranges efficient and orderly admission of inpatients and outpatients, collects accurate patient information, and ensures patients understand hospital policies and procedures. The role includes registering patients, completing admission documentation, verifying records and insurance, managing payment and authorization requirements, and preparing financial folders for distribution. It also operates the hospital PBX, routes calls, and performs paging and emergency-code announcements when required. The representative helps maintain a safe environment and protects the confidentiality of patients, families, employees, and visitors.

Requirements

• Two years of admitting office and/or PBX operator experience.
• High school diploma or GED.
• Basic understanding of medical terminology.
• Excellent written and verbal communication skills in English.
• Strong time-management skills.
• Ability to multitask and maintain a work pace appropriate to workload.
• Computer literacy and proficiency.
• Customer-service skills appropriate to the job.
• Hospital Fire and Life Safety Card within 30 days of hire date for Hollywood and Van Nuys only.

Nice To Haves

• Bilingual skills to communicate effectively with patients and families.

Responsibilities

• Register patients according to department procedures and accurately complete required admission forms, including consent forms.
• Verify medical-record status using the Master Patient Index before entering patient information into Optimum; accurately enter the patient’s name, chief complaint, and other information.
• Prepare patient financial folders and distribute copies to appropriate departments.
• Ensure accounts are billable and applicable pre-certification requirements are met.
• Contact physician offices for required pre-admission information and confirm patients have authorization for scheduled procedures.
• Explain hospital payment policies, collect payments, and issue receipts.
• Request and copy identification and insurance cards, verify insurance coverage and eligibility, and ensure each patient receives an identification bracelet.
• Operate the PBX, answer incoming calls, and professionally transfer calls to the appropriate department or patient room.
• Perform overhead and other hospital-system paging when required, including announcing and reporting emergency codes.
• Ensure physicians are authorized to admit patients and refer physicians on the delinquency list to the hospital administrator or designee.
• Provide a safe environment for patients, visitors, and others.
• Maintain confidentiality of patients, families, employees, and visitors.

Benefits

• $2,000 sign-on bonus for eligible candidates. Eligibility requires one or more years of experience; current Alta Hospital employees are not eligible, and former Alta Hospital employees may not be eligible. The program applies only to full-time positions, with bonus payments made in increments over six months to active employees in good standing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED