Patient Access Representative II - Full Time, Variable (Norwalk)

Los Angeles Community Hospitals • Norwalk, CA

10d

About The Position

The Patient Access Representative II arranges efficient and orderly admissions for inpatients and outpatients. The role collects accurate patient information and helps patients understand hospital policies and procedures. Responsibilities also include registration, admission documentation, insurance and payment processing, telephone and paging duties, and maintaining a safe and confidential environment. This is a full-time, variable position in Norwalk. The listed pay range is $21.10–$29.00 per hour. A $2,000 sign-on bonus is available to eligible candidates with at least one year of experience; current Alta Hospital employees are not eligible, and former employees may not be eligible. Bonus payments are made in increments over six months to active employees in good standing.

Requirements

• Two years of admitting office and/or PBX operator experience.
• High school diploma or GED.
• Basic understanding of medical terminology.
• Excellent written and verbal communication skills in English.
• Strong time-management skills.
• Ability to multitask and maintain a work pace appropriate to the workload.
• Computer literacy and proficiency.
• Customer service skills appropriate to the job.
• Hospital Fire and Life Safety Card within 30 days of hire for Hollywood and Van Nuys locations only.

Nice To Haves

• Bilingual skills to communicate effectively with patients and families.

Responsibilities

• Register patients according to department procedures.
• Complete admission forms, including consent forms, accurately and thoroughly.
• Verify medical record status using the Master Patient Index function before entering patient information into Optimum.
• Accurately enter the patient’s name, chief complaint, and other information.
• Prepare patients’ financial folders and distribute copies to appropriate departments.
• Ensure accounts are billable and that required pre-certification requirements are met.
• Contact physician offices to obtain required pre-admission information as needed.
• Ensure patients have required authorization for scheduled procedures.
• Explain hospital payment policies, collect payments, and issue receipts.
• Request and copy identification and insurance cards, including front and back.
• Verify insurance coverage and eligibility.
• Ensure each patient receives an identification bracelet upon admission.
• Operate the PBX, answer incoming calls, and professionally transfer calls to the appropriate department or patient room.
• Perform paging through overhead and other hospital systems when required, including announcing and reporting emergency codes.
• Ensure physicians are authorized to admit patients and refer physicians on the delinquency list to the hospital administrator or designee.
• Provide a safe environment for patients, visitors, and others.
• Maintain confidentiality of patients, families, employees, and visitors.

Benefits

• $2,000 sign-on bonus for eligible candidates with one or more years of experience; current Alta Hospital employees are ineligible, and former employees may not be eligible. The bonus is available only for full-time positions and is paid in increments over six months to active employees in good standing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED