Patient Access Representative (Full-time regular, Variable Shift)

Adventist Health•Hanford, CA

22h

About The Position

The Patient Access Representative is responsible for timely and accurate patient registration. The role interviews patients to obtain pertinent account information, verifies insurance, calculates and collects patient liability amounts, and ensures all necessary treatment signatures are obtained. The representative answers questions and clearly explains policies. They check for physician orders and attach them to the appropriate patient record to ensure the correct test is received, print and collate paperwork for distribution to the unit or department, and escort patients to their area or refer them to an available escort as needed. The role also includes accurately selecting health plans, researching insurance information for accuracy, entering authorization information, following guidelines and instructions from senior staff, and performing other job-related duties as assigned. The position is based at Adventist Health Roseville in Roseville, California. Adventist Health requires associates to receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply. Adventist Health participates in E-Verify.

Requirements

High school education, GED, or equivalent is preferred.
Associate's or technical degree, or equivalent combination of education and related experience, is preferred.

Responsibilities

Complete patient registration accurately and in a timely manner.
Interview patients to obtain pertinent account information.
Verify insurance, select the correct health plan, and research information to ensure accuracy.
Calculate and collect patient liability amounts.
Obtain all necessary signatures for treatment.
Answer patient questions and explain policies clearly.
Check for physician orders and attach them to the patient medical record to ensure appropriate tests are received.
Enter authorization information accurately as needed.
Print and collate paperwork for distribution to the appropriate unit or department.
Escort patients to their area or refer them to an available escort as needed.
Follow guidelines and instructions from senior staff.
Perform other job-related duties as assigned.