Patient Access Representative (Full-time regular, Variable Shift)

Adventist Health•Hanford, CA

1d•$25 - $30

About The Position

The Patient Access Representative is responsible for timely and accurate patient registration. The role interviews patients to obtain pertinent account information, verifies insurance, calculates and collects patient liability amounts, and ensures all necessary treatment signatures are obtained. The representative answers questions and clearly explains policies. The role also checks physician orders and attaches them to the appropriate patient record, prepares and distributes required paperwork, and escorts patients to their area or refers them to an available escort as needed. This position follows guidelines and instructions from senior staff and performs other job-related duties as assigned. The position is full-time regular with a variable shift, and is based in the Adventist Health Roseville/shared services setting.

Requirements

High school education/GED or equivalent is preferred.
Associate’s/Technical Degree or equivalent combination of education and related experience is preferred.
Must receive required vaccinations as a condition of employment and annually thereafter, where applicable; medical and religious exemptions may apply.

Nice To Haves

High school education/GED or equivalent.
Associate’s/Technical Degree or equivalent combination of education and related experience.

Responsibilities

Register patients accurately and in a timely manner.
Interview patients to obtain pertinent account information.
Verify insurance, select the correct health plan, and research information to ensure accuracy.
Calculate and collect patient liability amounts and enter authorization information accurately as needed.
Obtain all necessary signatures for treatment.
Answer patient questions and explain policies clearly.
Check physician orders and attach them to the patient medical record to ensure patients receive appropriate tests.
Print and collate paperwork needed for each patient and distribute it to the appropriate unit or department.
Escort patients to their area or refer them to an available escort as needed.
Follow guidelines and instructions from senior staff.
Perform other job-related duties as assigned.