Patient Access Representative (Full-time regular, Evening Shift)

Adventist Health•Bakersfield, CA

2d•Onsite

About The Position

The Patient Access Representative is responsible for timely and accurate patient registration. The role interviews patients to gather pertinent account information, verifies insurance, calculates and collects patient liability amounts, obtains required treatment signatures, and clearly explains policies and answers questions. The representative checks physician orders and attaches them to the appropriate patient record to ensure the correct test is received, prints and collates paperwork for distribution to the relevant unit or department, and escorts patients to their area or refers them to an available escort as needed. The position is based at Adventist Health Roseville in the Sacramento metropolitan area. Adventist Health requires associates to receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply. Adventist Health participates in E-Verify.

Requirements

High school education/GED or equivalent is preferred.
Associate’s/technical degree or equivalent combination of education and related experience is preferred.

Nice To Haves

High school education/GED or equivalent.
Associate’s/technical degree or equivalent combination of education and related experience.

Responsibilities

Register patients in a timely and accurate manner.
Interview patients to obtain pertinent account information.
Verify insurance coverage, choose the correct health plan, and research as needed to ensure accuracy.
Calculate and collect patient liability amounts.
Obtain all necessary signatures for treatment.
Answer patient questions and explain policies clearly.
Check physician orders and attach them to the patient medical record to ensure the appropriate tests are received.
Enter authorization information accurately as needed.
Print and collate paperwork for distribution to the appropriate unit or department.
Escort patients to their area or refer them to an available escort as needed.
Follow guidelines and instructions from senior staff.
Perform other job-related duties as assigned.