Patient Access Representative (Full-time regular, Variable Shift)

Adventist Health•Los Angeles, CA

2d•$25 - $30

About The Position

The Patient Access Representative is responsible for timely and accurate patient registration. The role interviews patients to collect pertinent account information, verifies insurance, calculates and collects patient liability amounts, and obtains all necessary treatment signatures. The representative answers questions and explains policies clearly, checks for physician orders and attaches them to the appropriate patient record, and prepares paperwork for distribution to the unit or department. The role also escorts patients to their area or refers them to an available escort as needed.

Requirements

High school education/GED or equivalent is preferred.
Associate’s/technical degree or an equivalent combination of education and related experience is preferred.

Nice To Haves

High school education/GED or equivalent.
Associate’s/technical degree or an equivalent combination of education and related experience.

Responsibilities

Register patients accurately and promptly, interviewing them to obtain pertinent account information.
Verify insurance coverage, select the correct health plan, research information to ensure accuracy, and enter authorization information as needed.
Calculate and collect patient liability amounts.
Obtain all necessary signatures for treatment.
Answer patient questions and explain policies clearly.
Check for physician orders and attach them to the patient medical record to ensure patients receive the appropriate tests.
Print and collate paperwork for distribution to the appropriate unit or department.
Escort patients to their area or refer them to an available escort as needed.
Follow guidelines and instructions from senior staff.
Perform other job-related duties as assigned.