Patient Access Representative (Full-Time Variable Shift)

Adventist Health•Ukiah, CA

2d•Onsite

About The Position

Adventist Health Ukiah Valley is seeking a Patient Access Representative to perform timely and accurate patient registration. The role interviews patients to collect pertinent account information, verifies insurance, calculates and collects patient liability amounts, obtains required treatment signatures, and explains policies and answers questions. The representative checks physician orders and attaches them to the appropriate patient record to ensure the correct test is received, prepares paperwork for distribution to the appropriate unit or department, and escorts patients or refers them to an available escort as needed. The position is full-time regular, 8 hours, on site in Ukiah, California, and is described as a night shift role. Associates must receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply. Adventist Health participates in E-Verify.

Requirements

High school education, GED, or equivalent is preferred.
An associate or technical degree, or an equivalent combination of education and related experience, is preferred.

Nice To Haves

High school education, GED, or equivalent.
Associate or technical degree, or an equivalent combination of education and related experience.

Responsibilities

Perform timely and accurate patient registration.
Interview patients to obtain pertinent account information.
Verify insurance, select the correct health plan, and research information to ensure accuracy.
Calculate and collect patient liability amounts.
Obtain all necessary signatures for treatment.
Answer questions and explain policies clearly.
Check for physician orders and attach them to the patient medical record to ensure patients receive appropriate tests.
Enter authorization information accurately as needed.
Print and collate paperwork needed for each patient for distribution to the unit or department.
Escort patients to their area or refer them to an available escort as needed.
Follow guidelines and instructions from senior staff.
Perform other job-related duties as assigned.