Patient Access Representative (75162)

Women's Care•Orlando, FL

13d•Onsite

About The Position

The Patient Access Representative is the first point of contact for patients and visitors and plays a critical role in creating a positive patient experience. The position collects and confirms information for registration, scheduling, and billing, and helps ensure that each patient encounter is complete and accurate. The representative provides courteous, customer-focused service while supporting the practice’s administrative and front-desk operations. The role includes greeting patients, updating demographics and profiles, collecting payments, assisting with billing questions and payment plans, scanning documents into the electronic medical record system, managing calls and emails, and scheduling appointments. The representative also helps confirm insurance eligibility and registration, monitors the waiting area, supports patients with online registration and forms, and maintains a tidy, presentable lobby. The role requires compliance with HIPAA and Women’s Care policies, as well as embodying the organization’s mission and values.

Requirements

High school diploma or equivalent.
Exceptional customer service experience and a genuine desire to help others and provide a positive patient experience.
Strong organizational skills.
Customer-centric approach and a warm, welcoming, professional demeanor.
Strong verbal and written communication skills.
Deadline-driven and detail-oriented.
High computer literacy and ability to use or quickly learn computer programs, including Microsoft Office.
Ability to multitask in a high-volume, dynamic atmosphere.
Ability to communicate and work efficiently with patients, co-workers, and providers.
Dependable, reliable, and punctual.

Nice To Haves

One year of experience working in a medical office or healthcare setting; OB/GYN experience is a plus.
General knowledge of medical terminology and billing.
Experience with an electronic medical records system, particularly eClinicalWorks (eCW).

Responsibilities

Greet patients and visitors promptly and courteously.
Collect and confirm patient demographics, update patient profiles, and follow patient identification policies.
Collect payments, assist with billing concerns, and meet time-of-service collection expectations and goals.
Scan insurance cards, identification, authorizations, medical records, and other pertinent documents into the EMR system.
Set up payment plans for patients unable to pay balances according to the payment plan policy.
Understand financial policies and patient forms and answer related questions.
Answer a high volume of incoming calls and respond promptly to patient emails in accordance with Women’s Care values.
Confirm unconfirmed appointments for the next business day.
Monitor the lobby, keep patients informed about provider delays, and help patients with online registration or forms when needed.
Schedule or reschedule appointments and schedule follow-up appointments at checkout.
May verify patient insurance information and determine possible patient payment responsibility.
Verify insurance eligibility and registration are complete before patients see providers.
Ensure appointments in eCW are checked out or appropriately updated at the end of each day.
Keep the lobby and front area tidy and presentable, including cleaning the waiting room when necessary.
Demonstrate Women’s Care’s mission and core values and comply with HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.