Patient Service Representative – Capital Region Medical Center Urgent Care – Part - Time

University of Missouri Health Care•Jefferson City, MO

12d•$16 - $25•Onsite

About The Position

MU Health Care is seeking a Patient Service Representative to help create an exceptional patient experience through compassionate, collaborative service. The role serves as a welcoming point of contact for patients and families, helps address concerns, maintains organized and inviting patient areas, and manages patient interactions, medical records, and related technology. The position is part-time and on-site at Capital Region Medical Center Urgent Care in Jefferson City, Missouri. The schedule falls between 7:15 AM and 7:15 PM, with every other weekend and holiday required.

Requirements

High school diploma or an equivalent combination of education and experience providing comparable knowledge, skills, and abilities.
Six months of experience in frontline customer service and guest-relations duties and skills.

Nice To Haves

Prior experience in a health care setting, hospital admissions, registration, or a medical office.
Experience using medical terminology.

Responsibilities

Collaborate with patients, families, and staff to handle and resolve problems during visits.
Communicate expected delays to patients and ancillary service departments.
Greet and escort patients and visitors; answer the phone system, direct calls, and place calls as requested by a supervisor.
Use guest-relations skills when interacting with patients, visitors, and staff.
Maintain the appearance of waiting rooms, reception areas, and offices, including straightening magazines, chairs, and other light furniture.
Maintain working knowledge of office equipment, including fax machines, copiers, and phones.
Request and prepare patient medical records and physician orders, and ensure their completeness.
Validate patient demographics, insurance, pre-certification, prior authorization, and referrals.
Manage copay collections accurately and prepare billing documents using knowledge of ICD-9, CPT-4 coding, and managed care plans.
Obtain signatures and process hold bills.
Perform patient check-in and check-out; batch, schedule, bump, cancel, and record no-show appointments; and maintain bed control.
Conduct bedside patient interviews and use computer applications such as IDX/GE, PCS, and Cerner.
Depending on location and assigned duties, prepare patients for examinations, take and record vital signs, and print medication lists.
Depending on location and assigned duties, perform point-of-care testing and maintain related equipment, controls, and supplies.
Carry out unit- or department-specific duties and expectations outlined in department documents.
Follow the Culture of Yes to Care, Deliver, Innovate, and Serve.