Patient Service Representative – Capital Region Medical Center Urgent Care – Full Time
About The Position
MU Health Care is seeking a Patient Service Representative for Capital Region Medical Center Urgent Care. This on-site role supports a patient-centric care experience by welcoming patients and families, addressing concerns, coordinating patient interactions, maintaining records, and helping keep reception and waiting areas organized. The position is scheduled for 40 hours per week between 7:15 AM and 7:15 PM, with occasional weekends and holidays required. Weekend shifts receive an additional $1.00 per hour. The base pay range is $15.81–$24.92 per hour, based on experience. The Patient Service Representative collaborates with patients, families, and staff to resolve issues and communicate expected delays. The role includes reception and phone duties, patient registration and scheduling, insurance and billing processes, medical-record preparation, and use of computer applications and office equipment. Depending on the location and assigned responsibilities, duties may also include preparing patients for examinations, recording vital signs, and performing and supporting point-of-care testing.
Requirements
- High school diploma or an equivalent combination of education and experience providing comparable knowledge, skills, and abilities.
- At least six months of experience performing frontline customer service and guest relations duties.
Nice To Haves
- Prior experience in a health care setting, hospital admissions, registration, or a medical office is strongly preferred.
- Experience using medical terminology is strongly preferred.
Responsibilities
- Collaborate with patients, families, and staff to handle and resolve problems during visits.
- Communicate expected delays to patients and ancillary service departments.
- Greet and escort patients and visitors; answer, direct, and place calls as requested.
- Use guest relations skills when interacting with patients, visitors, and staff.
- Maintain the general appearance of waiting rooms, reception areas, and offices, including straightening magazines and chairs and moving light furniture.
- Maintain working knowledge of office equipment, including fax machines, copiers, and phones.
- Request and prepare patient medical records and physician orders, and ensure they are complete.
- Validate patient demographics, insurance, pre-certification, prior authorization, and referrals.
- Manage copay collections and prepare accurate billing documents using knowledge of ICD-9, CPT-4 coding, and managed care plans.
- Obtain signatures and process hold bills.
- Check patients in and out; batch, schedule, bump, cancel, and record no-show appointments; and maintain bed control.
- Conduct bedside patient interviews and use computer applications such as IDX/GE, PCS, and Cerner.
- Depending on location and assigned responsibilities, prepare patients for examinations, take and record vital signs, print medication lists, and perform other related tasks.
- Depending on location and assigned responsibilities, perform point-of-care testing, maintain point-of-care equipment and supplies, and maintain equipment and controls.
- Perform unit- or department-specific duties and expectations as outlined in department documents.
- Follow the Culture of Yes to Care, Deliver, Innovate, and Serve.
Benefits
- Health, vision, and dental insurance coverage starting day one.
- Generous paid leave and paid time off, including ten holidays.
- Multiple retirement options, including 100% matching up to 8% and full vesting in three years.
- Tuition assistance for employees (75%) and immediate family members (50%).
- Discounts on cell phone plans, rental cars, gyms, hotels, and more.
- Additional $1.00 per hour for weekend shifts.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
