Patient Service Representative – Boonville Urgent Care – Full Time

University of Missouri Health Care • Columbia, MO

4d • $16 - $25 • Onsite

About The Position

MU Health Care is seeking a Patient Service Representative for its Boonville Urgent Care location. The role provides a welcoming, supportive experience for patients and families while helping address concerns, maintain organized spaces, and manage patient interactions, medical records, and related technology. The position is full-time, 40 hours per week, on-site, during the urgent care's hours of operation: 7:00 AM to 7:30 PM, seven days a week.

Responsibilities include reception and guest relations, coordinating and documenting patient visits, checking and updating demographic and insurance information, collecting copays, preparing billing documents, and using medical and scheduling systems. Depending on the assigned area, duties may also include preparing patients for examinations, recording vital signs, and conducting point-of-care testing.

The role requires a high school diploma or equivalent combination of education and experience, plus six months of frontline customer service and guest relations experience. Healthcare-setting experience, including hospital admissions, registration, medical office work, or medical terminology, is preferred. The posted base pay range is $15.81–$24.92 per hour based on experience, with an additional $1.00 per hour for weekend shifts.

Requirements

• High school diploma or an equivalent combination of education and experience that provides comparable knowledge, skills, and abilities.
• Six months of experience with frontline customer service and guest relations duties and skills.

Nice To Haves

• Prior experience in a healthcare setting, hospital admissions, registration, or a medical office.
• Experience using medical terminology.

Responsibilities

• Collaborate with patients, families, and staff to handle and resolve problems that arise during visits.
• Communicate expected delays to patients and ancillary service departments.
• Greet and escort patients and visitors; answer the phone system, direct calls, and place calls as requested by a supervisor.
• Use guest relations skills when interacting with patients, visitors, and staff.
• Maintain the appearance of waiting rooms, reception areas, and offices, including straightening magazines, chairs, and other light furniture.
• Maintain working knowledge of office equipment, including fax machines, copiers, and phones.
• Request, prepare, and ensure the completeness of patient medical records and physician orders.
• Validate patient demographics, insurance, pre-certification, prior authorization, and referrals.
• Accurately manage copay collections and prepare billing documents using knowledge of ICD-9, CPT-4 coding, and managed care plans.
• Obtain signatures and process hold bills.
• Perform patient check-in and check-out, batching, scheduling, bumping, cancellations, and no-show processing.
• Maintain bed control and conduct bedside patient interviews.
• Use computer applications such as IDX/GE, PCS, and Cerner.
• As applicable to the assigned location and responsibilities, prepare patients for examinations, take and record vital signs, and print medication lists.
• As applicable, perform point-of-care testing, maintain point-of-care equipment and supplies, and maintain equipment and controls.
• Perform unit- or department-specific duties and expectations as outlined in department documents.
• Apply the Culture of Yes to Care, Deliver, Innovate, and Serve in work with patients.

Benefits

• Health, vision, and dental insurance coverage starting on day one.
• Paid leave and paid time off, including ten holidays.
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years.
• Tuition assistance for employees (75%) and immediate family members (50%).
• Discounts on cell phone plans, rental cars, gyms, hotels, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED