Patient Access Representative II

Sutter Health • Novato, CA

4d • $35 - $49

About The Position

The Patient Access Representative II serves as the face-to-face point of contact for patients at a hospital. The role obtains the information necessary to register and financially clear patients, greets patients and family members, and obtains or verifies relevant information during registration and financial clearance. It supports the patient experience through customer service at the point of service and knowledge of Sutter Health’s system and service offerings. The position is per diem/casual, with eight-hour shifts on variable days and work every other weekend.

Requirements

• High school diploma or GED.
• One year of recent relevant experience.
• General knowledge of patient access and financial counseling functions in acute and non-acute settings.
• Working knowledge of insurance and medical terminology.
• Knowledge of EMTALA and consent laws.
• Time-management skills and ability to manage frequent in-person patient contacts while maintaining and documenting registration data.
• Ability to work accurately and efficiently in multiple computer systems, including patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, payer websites, and data quality monitoring systems.
• Verbal and written communication skills and active listening skills.
• Accuracy and attention to detail.
• Decision-making and problem-solving skills.
• Ability to work concurrently on a variety of tasks and projects in a diverse environment.
• Ability to meet or exceed customer service, productivity, and quality standards.
• Computer proficiency.
• Ability to work with and maintain confidential information.

Responsibilities

• Greet patients and family members and serve as a face-to-face customer service point of contact.
• Obtain and verify information needed to register patients and financially clear them for services.
• Provide a positive patient experience by demonstrating knowledge of Sutter Health’s system and service offerings.
• Maintain and document data in patient registration systems accurately and efficiently.
• Work with confidential information.

What This Job Offers

• Education Level: High school or GED