Patient Coordinator Jobs

About The Position

Requirements

• High school diploma required.
• Excellent customer service and communication skills.
• Ability to work as a team member in a fast-paced environment.
• Ability to solve problems and manage multiple tasks simultaneously.
• Highly motivated and well organized, with attention to detail.
• Respectful and positive attitude when dealing with patients and fellow staff.
• Professional telephone etiquette and communication skills.
• Strong computer skills and knowledge of Microsoft Word and Excel.
• Substantial knowledge of general medical office procedures and terminology.
• Appropriate discretion when handling patient information and difficult situations.
• Ability to handle large transactions with ease.
• Ability to sit for long periods of time.
• May need to lift boxes.

Nice To Haves

• Associate or bachelor's degree preferred.
• At least one year of prior medical office or veterinary experience preferred.

Responsibilities

• Greet patients and check them in pleasantly and professionally.
• Track patients in the reception area, communicate with them as needed, and advise them of appointment delays.
• Schedule, cancel, and reschedule patient appointments.
• Enter or verify the accuracy of patient demographic and insurance information in the computer.
• Collect payments, including copays, cosmetic treatment fees, and surgery balances.
• Reconcile and balance medical records daily.
• Prepare scheduling deposits for providers as needed.
• Scan and route provider charts and pre-operational charts.
• Check internal and Outlook messages daily and respond.
• Answer office phones promptly and professionally, and return voicemails as necessary.
• Ensure proper authorizations or referrals are collected from patients.
• Assist patients with checkout, including scheduling follow-up appointments and accepting payment.
• Recommend products and answer questions about skin care products and procedures.
• Monitor skin care product inventory and replenish it when necessary.
• Maintain proper office opening and closing procedures.
• Keep the waiting room furnishings and magazines orderly and clean.
• Assist with general office duties as needed.
• Follow company HIPAA procedures and protocols.
• Follow company business policies, including policies on product returns, accepted payment and financing, no-shows and late collections, and phone-in credit card authorization and payments.
• Follow and respect employee policies.
• Report to work on time and maintain good attendance.

Benefits

• Benefits for full-time employees.
• 401(k) options for full-time employees.