Patient Coordinator

Sabates Eye Centers • Independence, MO

3d • Onsite

About The Position

A Patient Coordinator at Sabates Eye Centers serves as the first point of contact for patients, setting the tone for their visits through excellent patient care. The role also handles administrative responsibilities to support smooth patient check-in and check-out. The position is based in Independence, Missouri, with minimal travel to other offices in the Kansas City metro area as needed; mileage is reimbursed. The employer is willing to train.

This is a full-time role. Offices are open Monday through Friday from 8 a.m. to 5 p.m. and Saturday from 8 a.m. to noon. Employees rotate Saturday coverage and will not work every Saturday. Some earlier or later hours may be needed, and the position requires a commitment to work over 40 hours to meet business needs.

Requirements

• High school diploma or GED.
• One year of related experience and/or training, or an equivalent combination of education and experience.
• Favorable result on a background check.
• Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong customer service skills and the ability to interact courteously and professionally with employees at all levels.
• Desire to gain industry knowledge and training.
• Ability to take initiative toward practice goals, adapt to change, and contribute to a positive, team-oriented, patient-focused work environment.
• Reliable transportation and ability to travel to multiple work locations with minimal notice.
• Commitment to work over 40 hours when needed to meet business needs.

Responsibilities

• Greet patients promptly and check them in and out for appointments.
• Provide exceptional, professional customer service during in-person and telephone interactions.
• Answer internal and external phone calls promptly and courteously, and respond to inquiries by phone, email, and in person.
• Verify medical and vision insurance.
• Communicate effectively with patients, doctors, managers, and other employees.
• Manage patient flow and act with urgency regarding patients' time and the doctors' schedules.
• Know common fees for visits and collect the correct payments.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Perform general office duties and cleaning assigned by the manager.

Benefits

• Medical, vision, dental, and life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Paid maternity leave
• Employee discounts
• Mileage reimbursement for required travel between offices
• Competitive base pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED