Patient Care Coordinator

Raleigh Capitol Ear, Nose, and Throat•Garner, NC

About The Position

Raleigh Capitol Ear, Nose, Throat & Allergy is seeking a friendly, dependable, and highly organized Patient Care Coordinator to support its growing team. The role works in a fast-paced medical environment and helps create a welcoming, efficient front office and positive patient experience. The coordinator handles patient-facing and administrative duties, supporting smooth patient flow and daily office operations. The position offers the opportunity to develop skills in a specialized medical practice while contributing to patient care.

Requirements

Excellent communication and customer service skills.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize in a busy environment.
Comfort using electronic medical records and computer systems.
Positive attitude, professional demeanor, and willingness to be a team player.
Dependable and proactive, with the ability to work independently when needed.

Nice To Haves

Previous experience in a medical office or healthcare setting is preferred.

Responsibilities

Welcome patients and provide a warm, professional first impression.
Coordinate patient appointments, follow-ups, and scheduling needs.
Manage incoming phone calls and patient inquiries professionally and compassionately.
Coordinate referrals, medical records, and communication with other healthcare providers.
Assist with insurance verification, authorizations, and other administrative responsibilities.
Communicate with clinical staff and providers to ensure smooth patient flow.
Help keep daily office operations organized and running efficiently.
Address patient questions and concerns with patience and a solutions-oriented attitude.