Patient Coordinator

Westlake Dermatology P A•Austin, TX

3d•$18 - $20•Onsite

About The Position

Westlake Dermatology is hiring a full-time Patient Coordinator for its South Austin office, with a Monday-Friday schedule. The role welcomes patients, schedules appointments, maintains patient information, answers phones, verifies insurance information, and handles general office duties. The coordinator checks patients in and out, collects payments, and explains charges and insurance. All patient interactions must be professional, accurate, and courteous.

Requirements

High school diploma required.
Excellent customer service and communication skills.
Ability to work as a team member in a fast-paced environment.
Ability to solve problems and manage multiple tasks simultaneously.
Highly motivated and well organized, with attention to detail.
Respectful and positive attitude when dealing with patients and fellow staff.
Professional telephone etiquette and communication skills.
Strong computer skills and knowledge of Microsoft Word and Excel.
Substantial knowledge of general medical office procedures and terminology.
Discretion when handling patient information and difficult situations.
Ability to handle large transactions with ease.
Ability to sit for long periods of time.
May include some lifting of boxes.

Nice To Haves

College degree (Associate or Bachelor's) preferred.
At least one year of prior medical office or veterinary experience preferred.

Responsibilities

Check patients in and greet them pleasantly and professionally.
Track patients in the reception area, communicate with them as needed, and advise them of appointment delays.
Schedule, cancel, and reschedule patient appointments.
Enter or verify the accuracy of patient demographic and insurance information in the computer.
Collect payments, including copays, cosmetic treatment fees, and surgery balances.
Reconcile and balance medical records daily.
Prepare scheduling deposits for providers as needed.
Scan and route provider charts and pre-operational charts.
Check internal and Outlook messages daily and respond.
Answer office phones promptly and professionally and return voicemails as necessary.
Ensure proper authorization or referral is collected from each patient.
Assist patients with checkout, including scheduling follow-up appointments and accepting payment.
Recommend products and answer questions about skin care products and procedures.
Monitor skin care product inventory and replenish it when necessary.
Follow proper office opening and closing procedures.
Keep the waiting room furnishings and magazines orderly and clean.
Assist with general office duties as needed.
Follow company HIPAA procedures and protocols.
Follow company business policies, including policies on product returns, forms of payment and financing, no-shows and late collections, and phone-in credit card authorization and payments.
Follow and respect employee policies.
Report to work on time and maintain good attendance.