Patient Care Coordinator

AEG Vision • Lexington, SC

2d

About The Position

At AEG, the Patient Care Coordinator supports a positive patient experience through front desk operations, patient flow management, schedule optimization, and coordination across the care team. The role requires anticipating needs, communicating clearly, and proactively managing the daily schedule to support efficient, high-quality care.

The coordinator serves as the primary point of contact for patients, customers, and vendors; manages phone, email, and digital communications; schedules and confirms appointments; verifies insurance and demographics; prepares charts; and records charges and payments in the EMR. The role also monitors patient flow, communicates delays and next steps, coordinates patient transitions with clinical and optical teams, supports follow-up and patient retention, and helps maintain a clean, organized front office. Other duties may be assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Requirements

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong verbal and written communication skills with a focus on patient-centered service.
• Strong interpersonal skills and ability to collaborate across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Ability to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors professionally and serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely, professional manner.
• Schedule patient appointments and support provider schedule optimization, including cancellations, reschedules, and same-day fill opportunities.
• Complete appointment confirmations and reminders to reduce no-shows and help patients prepare for visits.
• Verify insurance eligibility and patient demographics before appointments; enter and maintain complete information in the EMR.
• Communicate insurance coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation before visits.
• Collect and document charges, co-pays, and payments in the EMR; allocate balances and support claim preparation and submission.
• Run reports and review accounts to ensure charges are billed, filed, and up to date.
• Monitor patient flow and provider schedules for bottlenecks, delays, or overlaps; communicate and adjust as needed.
• Communicate wait times, delays, and next steps to patients.
• Coordinate with clinical and optical teams to support smooth patient transitions and continuity of care.
• Support patient retention through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Help maintain an organized, clean, patient-ready front office.
• Perform other duties as needed and assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED