Patient Coordinator

First Choice Dental • Madison, WI

3d

About The Position

First Choice Dental is seeking a warm, organized, and service-driven Patient Coordinator to help create a welcoming, supportive, and confident patient experience. The role serves as a connection between patients and the clinical team, creates strong first impressions, and helps keep schedules and front office operations running smoothly in a fast-paced, modern, patient-centered environment.

The Patient Coordinator welcomes patients, manages appointments and patient flow, responds to questions, assists with insurance and payment information, maintains records, and handles patient concerns with empathy and discretion. The position also supports patient retention and follow-up efforts while maintaining HIPAA compliance and confidentiality. The ideal candidate enjoys helping people and contributes to a professional, positive, hospitality-focused team.

Requirements

• Strong customer service and communication skills.
• Positive attitude and a team-first mindset.
• Highly organized with strong attention to detail.
• Ability to multitask and remain calm in a busy environment.
• Comfort using dental software, phones, scheduling systems, and technology.
• Passion for creating an outstanding patient experience.

Nice To Haves

• Previous dental, healthcare, hospitality, or customer service experience.

Responsibilities

• Welcome patients with professionalism, warmth, and positive energy.
• Manage appointment scheduling, confirmations, and patient flow throughout the day.
• Answer phones, respond to patient questions, and assist with general office communication.
• Verify insurance benefits and help patients understand treatment estimates and payment options.
• Maintain accurate patient records and documentation.
• Support the clinical team by ensuring efficient front office operations.
• Handle patient concerns with empathy, discretion, and professionalism.
• Help create an organized, high-end, hospitality-focused patient experience.
• Assist with patient retention efforts, follow-up communication, and reactivation initiatives.
• Maintain HIPAA compliance and confidentiality standards.

Benefits

• Supportive and collaborative culture.
• Opportunities for growth and development.
• Modern, patient-centered environment.
• Meaningful work helping people feel confident and cared for.
• Team-focused atmosphere where contributions matter.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed