Patient Care Specialist Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Valid driver’s license.
• Must be able to obtain an Arizona Fingerprint Clearance Card during the background-check process.
• Experience with EMR programs.
• Ability to work evenings and weekends as required.
• Strong communication skills and comfort engaging diverse groups and individuals.
• Understanding of basic STI and HIV terminology and sexual health language.
• Demonstrated cultural competency and commitment to reducing stigma; a nonjudgmental approach that treats patients with respect and dignity regardless of background or identity.
• Ability to comply with HIPAA regulations and maintain patient confidentiality.

Nice To Haves

• Previous experience in a similar role; primary care experience is preferred.
• Experience working with LGBTQ+ communities, people living with HIV, or other underserved populations is strongly preferred.
• Bilingual Spanish/English is preferred but not required.

Responsibilities

• Promptly engage qualified leads from internal referrals, outreach programs, and partner channels; assess needs and work to convert inquiries into scheduled appointments.
• Conduct follow-up outreach to unscheduled or non-responsive leads, confirm upcoming appointments, and contact patients after missed visits to support rescheduling.
• Track and report lead status, conversion activity, and appointment outcomes in the EHR and designated tracking tools; collaborate with the Patient Support Supervisor to identify barriers and improvements.
• Answer inbound calls and manage patient interactions from start to finish, resolving scheduling, insurance, portal, and billing inquiries where possible in one call.
• Schedule appointments for new and existing patients according to established guidelines, conduct outbound follow-up calls, send reminders, and coordinate provider schedule changes or cancellations.
• Complete new-patient registration and intake; update demographic and insurance information in the EHR.
• Check service eligibility, interpret and explain benefit information, and respond to questions about statements and covered or non-covered services.
• Educate patients about financial responsibilities, including costs, co-pays, deductibles, and payment options; collect payments in accordance with protocols.
• Document patient telephone encounters, gather consent forms and required documentation, and ensure records are accurate.
• Address patient complaints and escalate unresolved issues to supervisors; route clinical inquiries and medical-record or referral requests to the appropriate resources.
• Provide a welcoming, personalized, empathetic, professional, and stigma-free experience; represent Spectrum Medical’s mission and values in patient communications.
• Participate in ongoing billing and insurance training and customer-service development, including de-escalation, sensitive conversations, call control, and difficult interactions.
• Perform other duties as assigned by the Patient Support Supervisor and Administrator.

Benefits

• Medical, dental, and vision insurance, eligible on the first day of the month following the start date.
• Company-paid $50,000 life insurance policy.
• Company-paid parental leave.
• Optional voluntary life/AD&D, accident, cancer protection, hospital, and short-term disability insurance.
• 403(b) plan with a 3% company match, eligible after the first pay period.
• 120 hours of vacation time accrued bi-weekly from date of hire and available to use after the first day of employment.
• 40 hours of paid sick leave accrued bi-weekly from date of hire and available to use after the first day of employment.
• Nine annual paid holidays.
• Carry over up to 80 hours of PTO into the following calendar year.