Patient Care Specialist

Sentara Hospitals•Virginia Beach, VA

2d•Onsite

About The Position

Sentara Family Medicine Physicians is hiring a full-time Patient Care Specialist in Virginia Beach, Virginia. The role provides non-clinical support in a physician’s office and helps ensure an excellent patient experience by performing complex administrative tasks that support patient care delivery. Primary duties include answering phones, scheduling appointments, and responding to patient questions. The position emphasizes teamwork in support of patient care. Clinic hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 7:30 a.m. to 4:30 p.m.

Requirements

High school diploma required.
Three years of customer service experience required.
One year of experience in at least one of the following areas: health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers.
An associate-level degree or higher may be considered in lieu of the required experience.

Responsibilities

Provide non-clinical administrative support within a physician’s office.
Perform complex administrative tasks that support patient care delivery.
Answer phones.
Schedule appointments.
Answer patient questions.
Work collaboratively with colleagues to support patient care.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k)/403(b) with employer match
Paid time off, including vacation, sick time, and holidays
Paid parental and military leave
Educational assistance or student loan repayment
Adoption, fertility, and surrogacy reimbursement up to $10,000
Emergency backup care
Critical illness plans
Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education
Student debt pay down up to $10,000
Pet insurance
Legal resources plan
Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria