Patient Care Specialist

Millennium Physician Group • Valrico, FL

2d • $17 - $26

About The Position

Millennium Physician Group is a comprehensive primary care practice in Florida that uses a value-based care model to improve patient outcomes and the healthcare experience. As part of Mosaic Health, it provides coordinated, patient-centered care in partnership with health plans, providers, and community organizations.

The Patient Care Specialist coordinates standard front-office, scheduling, patient communication, and documentation activities that support efficient care center operations. The role uses working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow among patients, providers, and staff.

The Patient Care Specialist II performs standard operational processes under moderate supervision. Tasks may occasionally require interpreting or deviating from standard procedures; decisions are procedure-driven and directly affect team output. The role communicates information that may require explanation and achieves results within defined oversight.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation before or during visits.
• Respond to patient calls, messages, and front-desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front-office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed