Patient Care Specialist

Millennium Physician Group•Winter Haven, FL

21h•$18 - $27•Onsite

About The Position

Millennium Physician Group is a comprehensive primary care practice in Florida that serves communities through a value-based care model focused on improving patient outcomes and the healthcare experience. As part of Mosaic Health, the organization delivers coordinated, patient-centered care in partnership with health plans, providers, and community organizations. The Patient Care Specialist works at the Winter Haven office and coordinates standard front office, scheduling, patient communication, and documentation activities that support efficient care center operations. The role applies working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow between patients, providers, and staff. The specialist handles standard operational processes under moderate supervision. Tasks may occasionally require interpreting or deviating from standard procedures, while decisions are procedure-driven and directly affect team output. The role communicates information that may require explanation and achieves results within defined oversight.

Requirements

High school diploma or equivalent.
1–2 years of administrative, patient access, customer service, or healthcare support experience.
Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes.
Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.
Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.
Strong communication, service orientation, attention to detail, confidentiality, and time management skills.

Nice To Haves

Knowledge of insurance verification, referrals, or medical terminology.

Responsibilities

Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
Verify patient demographics, insurance information, referral details, and required documentation before or during visits.
Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.