Patient Care Specialist

Millennium Physician Group • Valrico, FL

23h

About The Position

Millennium Physician Group is one of Florida’s largest comprehensive primary care practices, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, the organization delivers coordinated, patient-centered care and partners with health plans, providers, and community organizations to improve population health.

The Patient Care Specialist coordinates standard front-office, scheduling, patient communication, and documentation activities that support efficient care center operations. The role applies working knowledge of clinical support workflows to resolve routine patient-access questions, update records, manage appointment activity, and support accurate information flow between patients, providers, and staff. The Patient Care Specialist II handles standard operational processes under moderate supervision; tasks may occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and directly affect team output. The role communicates information that may require explanation and achieves results within defined oversight.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation before or during visits.
• Respond to patient calls, messages, and front-desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front-office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed