Patient Care Specialist

Sentara Health•Hampton, VA

3d•$22 - $32•Onsite

About The Position

Sentara Family Medicine Physicians – Old Hampton is hiring a full-time Patient Care Specialist in Hampton, Virginia. The role provides non-clinical support within a physician’s office and helps ensure an excellent patient experience by performing complex administrative tasks that support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. The position is dayshift, and the clinic is open Monday through Friday, 7:00 a.m. to 5:00 p.m.

Requirements

High school diploma required.
Three years of customer service experience required.
One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.

Nice To Haves

An associate-level degree or higher may be considered in lieu of the required experience.

Responsibilities

Provide non-clinical administrative support within a physician’s office.
Perform complex administrative tasks that support patient care delivery.
Answer phones.
Schedule appointments.
Answer patient questions.
Work collaboratively with colleagues to support patient care.

Benefits

Medical, dental, and vision plans
Adoption, fertility, and surrogacy reimbursement up to $10,000
Paid time off and sick leave
Paid parental and family caregiver leave
Emergency backup care
Long-term and short-term disability and critical illness plans
Life insurance
401(k)/403(b) with employer match
Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education
Student debt pay down up to $10,000
Pet insurance
Legal resources plan
Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria
Paid holidays
Educational assistance or student loan repayment