Patient Care Specialist

Tactical Rehabilitation•Jacksonville, NC

About The Position

Patient Care Specialist 1 (PCS1) is an entry-level role focused on assisting patients with medical equipment, providing instructions for proper use, and delivering patient care in an office environment. The role interacts with patients by responding to inquiries, addressing complaints, and scheduling appointments. It also includes processing equipment orders, verifying documentation, maintaining patient records, and ensuring equipment is clean and properly maintained. The position reports to the Office Manager and has no supervisory responsibilities. The work is performed in an office or satellite environment using standard office equipment. Workdays are Monday through Friday, with hours that vary by location. Some weekend or evening work may be required. Travel is primarily local during the business day, may vary by location, and can include satellite locations, out-of-town trips, and overnight travel.

Requirements

High school diploma or equivalent.
Achieve 95% accuracy in patient documentation.
Consistently comply with key performance indicators (KPIs).
Complete equipment orders within 24 hours.
Maintain cleanliness and sanitation standards for the office and equipment.
Respond to patient inquiries within 24 hours.
Obtain COF certification within 12 months of hire.
Develop product knowledge of the DME catalogue within 12 months of hire.
Excellent communication skills, including active listening.
Service-oriented approach and ability to report patient grievances.
Competence with Office Suite or analogous office programs.
Demonstrate integrity by being honest, transparent, and respectful.
Avoid actions that could cause harm to a patient.
Comfort interacting with patients' feet and being in their personal space for required measurements.
Working knowledge of office equipment such as fax machines, copiers, printers, and PCs, and ability to perform basic preventive maintenance.
Attention to detail when entering and updating electronic and printed data in the EMR.
Keep patients first and work effectively as part of a team.
Ability to sit for prolonged periods while working at a desk and computer.
Ability to lift 15 pounds at times.
Ability to physically manipulate patients' limbs for casting and measuring.
Ability to walk, bend, stand, kneel, and reach constantly during a workday shift.
Sufficient near and distant visual acuity to maintain accurate records, recognize people, and understand written directions.
Ability to speak and hear sufficiently to understand and give directions.
Fine motor skills adequate for scheduling and preparing patients, equipment, and supplies for treatment.

Nice To Haves

Associate degree.
Six months of experience providing patient services in a healthcare setting, medical office, sports rehabilitation, fitness, or retail environment.
Basic knowledge of the U.S. military, prior service, or a family or spousal connection to an active-duty service member or veteran.

Responsibilities

Assist patients with fitting medical equipment and provide instructions for its use.
Process patient equipment orders and verify documentation.
Maintain accurate patient records and documentation.
Ensure medical equipment is properly sanitized and maintained.
Provide basic troubleshooting support for equipment issues.
Comply with safety regulations, company procedures, and company policies.
Schedule patient appointments and respond to patient inquiries and complaints.
Complete the Orientation and Annual Competencies Checklist.
Obtain COF certification within 12 months of hire.
Assist with inventory management as needed.
Maintain familiarity with products in the catalogue and with other health insurance (OHI).
Keep the office and workspace clean and organized.
Perform other duties as assigned by management.