Patient Care Specialist

Sentara Health•Norfolk, VA

3d•$22 - $32•Onsite

About The Position

Sentara Cardiology Specialists is hiring a full-time Patient Care Specialist in Norfolk, Virginia. The role provides non-clinical support within a physician’s office and helps ensure an excellent patient experience by carrying out complex administrative tasks that support patient care delivery. Primary duties include answering phones, scheduling appointments, and responding to patient questions. The clinic operates Monday through Friday, 7:30 a.m. to 4:30 p.m., on the day shift. Sentara describes teamwork and collaboration as important to providing the best care for patients.

Requirements

High school diploma required.
Three years of customer service experience required.
One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.

Nice To Haves

An associate degree or higher may be considered in lieu of the required experience.

Responsibilities

Provide non-clinical support within a physician’s office.
Perform complex administrative tasks to support patient care delivery.
Answer phones.
Schedule appointments.
Answer patient questions.

Benefits

Medical, dental, and vision plans
Adoption, fertility, and surrogacy reimbursement up to $10,000
Paid time off and sick leave
Paid parental and family caregiver leave
Emergency backup care
Long-term and short-term disability and critical illness plans
Life insurance
401(k)/403(b) with employer match
Tuition assistance of up to $5,250 per year and discounted educational opportunities through Guild Education
Student debt pay down up to $10,000
Pet insurance
Legal resources plan
Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria
Paid holidays
Educational assistance or student loan repayment