Patient Care Specialist II

Millennium Physician Group•Sarasota, FL

1d•$18 - $27•Onsite

About The Position

The Patient Care Specialist II – Front Office provides advanced administrative and patient access support to ensure smooth daily operations in a busy medical office. The role independently manages patient registration, insurance verification, referrals, and basic billing and documentation issues while delivering exceptional service to patients, families, and staff. The specialist works closely with providers, clinical teams, and administrative leadership to maintain accurate records, support efficient scheduling, and uphold compliance standards. The position requires attention to detail, professionalism, and composure in a fast-paced front-office environment. The role is full-time at the Sarasota, Florida location, Monday through Friday from 8:00 AM to 5:00 PM. The listed hourly pay is $18–$20; the compensation section gives an anticipated base salary range of $18–$27 per hour.

Requirements

High school diploma or equivalent.
Strong knowledge of insurance verification, referrals, and scheduling workflows.
Experience with Athena or similar EHR systems.
Excellent communication, customer service, and problem-solving skills.
Ability to multitask and maintain accuracy in a fast-paced environment.
Strong understanding of HIPAA, privacy standards, and documentation requirements.
Professional, reliable, and team-oriented.

Nice To Haves

2+ years of front-office or patient access experience preferred.

Responsibilities

Register patients and ensure demographic, insurance, consent, and contact information is accurate in the EHR.
Collect and process copayments following standard cash-handling procedures.
Verify insurance eligibility, obtain authorizations, and document verification results.
Explain check-in processes, insurance requirements, and payment expectations clearly.
Answer and route phone calls; schedule and reschedule appointments; maintain daily provider schedules.
Process urgent specialist referrals, appointment ticklers, and medical record release requests.
Perform clerical tasks including filing, faxing, scanning, and uploading documents into the EHR.
Review patient accounts for outstanding balances or documentation errors and partner with billing to resolve issues.
Maintain HIPAA and privacy compliance and identify and report potential privacy or billing concerns.
Prepare, route, and manage medical documentation to ensure accuracy and confidentiality.
Provide professional, courteous customer service during high-volume or challenging situations.
Coordinate scheduling across multiple providers and departments to support efficient patient flow.
Audit charts, registration data, and referral documentation for compliance and accuracy.
Participate in mandatory training related to privacy, compliance, workflow changes, and patient experience.
Support the Practice Manager and care team with administrative tasks.
Assist with departmental audits, workflow redesign, and implementation of new systems or technologies.
Prepare and distribute operational reports related to scheduling efficiency and registration accuracy.
Demonstrate excellent guest service to patients and internal team members.
Perform other duties as assigned.