Patient Care Specialist II

Millennium Physician Group•Sarasota, FL

12d•$18 - $27•Onsite

About The Position

Millennium Physician Group is hiring a Patient Care Specialist II for its clinic in North Port, Florida. The role performs advanced administrative and patient-access duties in support of daily medical office operations. The Specialist independently registers patients, verifies insurance, processes referrals, and resolves basic billing or documentation issues. The role ensures interactions comply with HIPAA, privacy, and organizational policies while providing service to patients, families, and staff. The position supports assigned care-center workflows, including scheduling, registration, visit preparation, and follow-up. It involves maintaining accurate information across electronic medical record, scheduling, and patient communication systems; responding to patient calls and inquiries; and coordinating with clinical staff and escalating issues when needed. Millennium Physician Group is a comprehensive primary care practice serving communities through a value-based care model. The organization describes its employees as central to its success and emphasizes providing tools, a supportive team atmosphere, and opportunities to grow.

Requirements

High school diploma or equivalent required.
1–2 years of administrative, patient access, customer service, or healthcare support experience.
Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes.
Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.
Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.
Strong communication, service orientation, attention to detail, confidentiality, and time management skills.

Nice To Haves

Knowledge of insurance verification, referrals, or medical terminology.

Responsibilities

Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
Verify patient demographics, insurance information, referral details, and required documentation before or during visits.
Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
Route clinical messages, refill requests, forms, and care-related inquiries to appropriate care team members.
Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.
Ensure interactions comply with HIPAA, privacy, and organizational policies.