Patient Care Specialist II

Millennium Physician Group•Plant City, FL

7d•$17 - $26

About The Position

Millennium Physician Group is hiring a Patient Care Specialist to provide front-line administrative and clerical support in a medical office. The role supports a professional, efficient patient experience by greeting and registering patients, verifying demographic and insurance information, collecting payments, and maintaining accurate electronic health record (EHR) documentation. It also requires safeguarding patient information and complying with HIPAA, privacy, and other compliance standards. The position works with patients, clinical staff, billing, the Practice Manager, and other members of the care team. The Specialist handles scheduling, referrals, records, account and documentation reviews, operational reporting, audits, and administrative tasks. The posting describes the Specialist I as working under close supervision.

Requirements

High school diploma or General Education Degree (GED).
Strong attention to detail, interpersonal communication, and time-management skills.
Demonstrated professionalism and commitment to patient confidentiality.
Demonstrate empathy and professionalism when interacting with patients and families.
Adhere to HIPAA and privacy standards in all communications and record handling.
Consistently meet expectations, follow direction, and maintain punctuality.
Adjust to changing workflows and patient volume with composure and teamwork.
Ability to work independently in a fast-paced, cross-functional environment.

Nice To Haves

At least 1 year of experience in clerical, customer service, or healthcare office settings.
Basic knowledge of EHR systems and Microsoft Office applications.

Responsibilities

Greet, register, and check in patients, ensuring demographic, insurance, consent, and contact information is accurate and current in the EHR.
Collect and process copayments according to cash-handling and reconciliation procedures.
Verify insurance eligibility, obtain required authorizations, and document verification results in patient records.
Explain check-in processes, insurance requirements, and payment expectations to patients.
Answer and route phone calls, schedule or reschedule appointments, maintain daily appointment schedules, and communicate adjustments to clinical staff.
Process urgent specialist referrals, appointment ticklers, and medical record release requests.
Perform clerical and administrative tasks, including filing, faxing, scanning, and uploading documents into the EHR.
Review patient accounts for outstanding balances or documentation errors and work with billing to resolve discrepancies.
Safeguard patient information and maintain HIPAA and privacy compliance, including limiting access to authorized users.
Promptly report potential privacy breaches, compliance risks, or billing concerns according to established protocols.
Prepare, route, and manage medical documentation to ensure completeness, confidentiality, and accuracy.
Provide professional and courteous customer service, maintaining composure during high-volume or challenging situations.
Coordinate scheduling across providers, departments, or specialties to support efficient patient flow.
Audit patient charts, registration data, and referral documentation to identify and correct compliance or process issues.
Participate in mandatory training on compliance, privacy, workflow changes, and patient experience.
Support the Practice Manager and care team with assigned administrative tasks.
Participate in departmental audits, workflow redesign initiatives, and implementation of new systems or technologies.
Prepare and distribute operational reports on scheduling efficiency, registration accuracy, or service metrics.
Demonstrate excellent guest service to patients and internal team members.
Perform other related duties as assigned.